Refund policy

Order, Payment, Shipping & Refund Policy

Payment Policy

Domestic Orders (Pakistan)

To confirm your order, an advance payment of PKR 500 is required via EasyPaisa.

Steps:

  1. Place your order.
  2. Send PKR 500 via EasyPaisa.
  3. Share a screenshot of the payment receipt on our provided contact number.
  4. Once payment is verified, your order will be confirmed and dispatched.
  5. The remaining amount will be payable through Cash on Delivery (COD).

International Orders

All international orders require full advance payment through bank deposit or bank transfer.

Steps:

  1. Place your order.
  2. Complete the payment via bank deposit/transfer.
  3. Send a screenshot or proof of payment to the provided contact number.
  4. After payment verification, your order will be confirmed and processed for shipment.

Shipping Policy

Domestic Shipping (Pakistan)

  • Orders are delivered within a maximum of 10 business days after order confirmation.
  • Delivery times may vary depending on location and courier services.

International Shipping

  • Orders are delivered within 10–20 business days after payment verification and order confirmation.
  • Delivery times may vary due to customs clearance, local postal services, weather conditions, or other unforeseen circumstances.

Cancellation Policy

Domestic Orders

  • Orders may be cancelled within 5 hours of placement.
  • After 5 hours, cancellation requests will not be accepted.

International Orders

  • Orders may be cancelled within 12 hours of placement.
  • After 12 hours, cancellation requests will not be accepted as processing and shipping arrangements begin.

Refund Policy

Domestic Orders

  • If an order is cancelled within the allowed 5-hour cancellation period, the refund will be processed according to our refund procedure.
  • After 5 hours, all payments and advance deposits become non-refundable.

International Orders

  • If an order is cancelled within the allowed 12-hour cancellation period, the refund will be processed according to our refund procedure.
  • After 12 hours, all payments become non-refundable.

Customized & Made-to-Order Products

  • Customized, personalized, or specially sourced products cannot be cancelled, returned, or refunded once the order has been confirmed.

Important Notes

  • Shipping charges, transaction fees, and handling charges are non-refundable once incurred.
  • Business days exclude weekends and public holidays.
  • Customers are responsible for providing accurate shipping and contact information.
  • By placing an order, customers acknowledge and agree to this Order, Payment, Shipping, Cancellation, and Refund Policy.